At Zenodent, operated by Zenodent Innovations (OPC) Private Limited, customer satisfaction is important to us. This policy outlines the conditions under which products may be returned, replaced, or refunded.

By placing an order on Zenodent, you agree to the terms outlined below.

1. Return & Replacement Eligibility

Customers may request a return or replacement within 10 days from the date of delivery, subject to inspection and approval by our Quality Check Team.

A return or replacement request may be approved if:

• The product received is damaged during transit.
• The product received is defective or non-functional.
• The wrong product was delivered.
• The delivered product is missing parts or accessories.
• The delivered product differs substantially from the ordered item.

2. Conditions for Return or Replacement

To be eligible for return or replacement:

• The product must be unused and in its original condition.
• Manufacturer seals, labels, and packaging must remain intact.
• All accessories, manuals, warranty cards, and promotional items must be included.
• The product must be returned in its original packaging.
• Proof of purchase must be provided.

Zenodent reserves the right to reject requests that do not meet these conditions.

3. Non-Returnable Products

The following products are not eligible for return or replacement unless they are received damaged, defective, or incorrect:

• Products intended for direct patient use, including but not limited to Tooth Mousse, trainers, face masks, and similar consumables.
• Pharmacy and healthcare products.
• Products with a short shelf life or marked as "Short Expiry".
• Customized, made-to-order, or special-order products.
• Products damaged due to misuse, negligence, improper handling, or unauthorized repairs.

4. Heavy Equipment Policy

Returns and replacements are generally not available for heavy equipment, including but not limited to:

• Dental Chairs
• Compressors
• Autoclaves
• RVGs
• X-Ray Units
• CBCT Machines
• Intraoral Scanners
• Other large clinical equipment

Warranty, installation, and service support for such products are provided by the respective manufacturer, importer, or authorized distributor.

Any transit damage must be reported within 48 hours of delivery.

5. Reporting Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product:

• Notify us within 48 hours of delivery.
• Provide clear photographs or videos showing the issue.
• Retain the original packaging until the claim is resolved.

Failure to report within the specified period may affect claim eligibility.

6. Return Approval Process

After receiving a return or replacement request:

1. Our team will review the submitted information.
2. Additional information or images may be requested.
3. If approved, return instructions will be provided.
4. The product may undergo quality inspection upon receipt.
5. Replacement or refund will be initiated after successful verification.

Zenodent reserves the right to decline claims where evidence is insufficient or policy conditions are not met.

7. Refund Policy

Refunds are processed only after the returned product has been received and successfully inspected, unless otherwise approved by Zenodent.

Prepaid Orders

For orders paid using online payment methods:

• Refunds will be processed to the original payment method.
• Processing typically takes 2–5 business days after approval, although actual credit timelines may vary depending on the payment provider.

Cash on Delivery (COD) Orders

For COD orders:

• Refunds will be processed via bank transfer.
• Customers may be required to provide valid bank account details for refund processing.

8. Cancellation Policy

Before Shipment

Orders may be cancelled before shipment by contacting customer support.

Approved cancellations will receive a full refund.

After Shipment

Once an order has been dispatched, cancellation requests cannot be accepted.

Customers may still be eligible for a return or replacement subject to this policy.

9. Shipping Charges

• Original shipping charges, if any, are generally non-refundable unless the return is due to an error by Zenodent.
• Additional logistics, reverse pickup, handling, or courier charges may be deducted where applicable and permitted by law.
• If an incorrect product is returned or unauthorized items are included in a return shipment, the customer may be responsible for associated logistics costs.

10. Fraud Prevention

Zenodent reserves the right to refuse returns, replacements, refunds, or account privileges in cases involving:

• Repeated abuse of return policies.
• Suspicious refund claims.
• False or misleading information.
• Evidence of product misuse or tampering.

11. Contact Us

For return, replacement, refund, or cancellation requests, please contact:

Zenodent

Operated by Zenodent Innovations (OPC) Private Limited

Website: https://zenodent.com

Email: support@zenodent.com