Zenodent ("we", "our", or "us"), operated by Zenodent Innovations (OPC) Private Limited, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access or use our website, mobile applications, and related services.

By using our services, you consent to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Mobile phone number
• Billing and shipping addresses
• GST details (where applicable)
• Account login credentials

Transaction Information

• Order history
• Purchase details
• Payment status
• Refund and return records

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• App version (where applicable)
• Website usage and analytics data

Payment Information

Payments are processed through secure third-party payment service providers. We do not store your complete credit card, debit card, banking, UPI credentials on our servers.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Deliver products and services.
• Communicate order updates, invoices, and customer support responses.
• Manage returns, replacements, refunds, and warranty requests.
• Improve website and app functionality.
• Personalize user experience.
• Send promotional offers, newsletters, and marketing communications (where permitted by law).
• Prevent fraud, unauthorized transactions, and security threats.
• Comply with applicable legal and regulatory requirements.

3. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

4. Cookies and Tracking Technologies

Zenodent uses cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Analyze website traffic and user behavior.
• Provide personalized content and promotions.

You may disable cookies through your browser settings; however, certain website features may not function properly as a result.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

Service Providers

• Payment gateway partners.
• Logistics and courier providers.
• Technology and cloud service providers.
• Customer support and communication platforms.

Legal Requirements

We may disclose information if required:

• By law or legal process.
• To comply with government requests.
• To protect our rights, property, customers, or platform security.
• To investigate fraud or illegal activity.

6. Third-Party Services

To provide and improve our services, Zenodent may use trusted third-party service providers. These providers may process limited information on our behalf and only for the purposes described in this Privacy Policy.

Examples include:

• Razorpay and other payment service providers for processing payments and refunds.
• Logistics partners for order fulfillment and shipment tracking.
• Google Analytics for website traffic analysis and performance monitoring.
• Firebase Analytics, Firebase Crashlytics, and related Google services for application analytics, diagnostics, and performance monitoring.
• Google Sign-In or other authentication providers for account login and verification.
• Email, SMS, and WhatsApp communication service providers for transactional and promotional communications.

These third-party providers maintain their own privacy policies and security practices. We encourage users to review their policies before using the services.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill business purposes.
• Comply with legal, accounting, tax, and regulatory obligations.
• Resolve disputes and enforce agreements.

When no longer required, information will be securely deleted, anonymized, or archived in accordance with applicable laws.

8. Your Rights

Subject to applicable law, you may request:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of your account and personal data.
• Withdrawal of marketing communication consent.
• Information regarding how your data is processed.

To exercise these rights, please contact us through our official support channels.

9. Account Deletion

Users may request deletion of their Zenodent account and associated personal information at any time.

Upon receiving a valid deletion request:

• Account access will be disabled.
• Personal information will be deleted or anonymized where legally permissible.
• Certain information may be retained where required for tax, accounting, fraud prevention, dispute resolution, regulatory compliance, or other legal obligations.

Users may request account deletion by:

• Using the account deletion option available within the application, or
• Contacting our support team at support@zenodent.com.

Deletion requests are generally processed within 10 days of verification.

10. Third-Party Links

Our website or application may contain links to third-party websites, products, or services.

Zenodent is not responsible for the privacy practices, policies, content, or security of such third-party platforms. Users should review their respective privacy policies before sharing personal information.

11. Children's Privacy

Zenodent's services are intended for dental professionals, healthcare institutions, and individuals above 18 years of age.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, legal requirements, or regulatory obligations.

Any updates will be posted on this page along with the revised effective date. Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Zenodent

Operated by Zenodent Innovations (OPC) Private Limited

Website: https://zenodent.com

Email: support@zenodent.com