At Zenodent, operated by Zenodent Innovations (OPC) Private Limited, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines our shipping practices, delivery timelines, and customer responsibilities.

1. Order Processing

• Orders are generally processed and dispatched within 24–48 business hours after successful order confirmation and payment verification.
• Orders placed on Sundays, public holidays, or non-business days may be processed on the next working day.
• Processing times may vary during promotional events, holidays, high-demand periods, or due to unforeseen circumstances.

2. Shipping Coverage

Zenodent currently delivers to serviceable locations across India through trusted courier and logistics partners.

Delivery availability may vary based on the customer's location and courier network coverage.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before order confirmation.
• Shipping fees may vary depending on:
• Delivery location
• Product weight and dimensions
• Order value
• Courier partner charges

Any applicable shipping charges are non-refundable except where required by law or due to an error on the part of Zenodent.

4. Estimated Delivery Timelines

Typical delivery timelines are:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote or Special Service Areas: 5–10 business days

These timelines are estimates only and are not guaranteed delivery commitments.

Actual delivery times may vary due to factors beyond our control, including weather conditions, courier delays, strikes, natural disasters, regulatory restrictions, or other force majeure events.

5. Order Tracking

Once an order is shipped:

• Customers will receive shipment confirmation via email, SMS, WhatsApp, or other available communication channels.
• Tracking information will be provided when available by the courier partner.
• Customers can monitor shipment status using the provided tracking details.

6. Delivery Attempts

Courier partners may make multiple delivery attempts before marking an order as undeliverable.

Customers are responsible for:

• Providing accurate delivery information.
• Being available to receive the shipment.
• Ensuring someone is available at the delivery address during expected delivery hours.

Additional shipping charges may apply if re-delivery is required due to incorrect address information or failed delivery attempts.

7. Damaged, Opened, or Tampered Packages

Customers are advised to inspect the package before accepting delivery.

If a package appears:

• Damaged
• Tampered
• Opened
• Leaking
• Crushed

Customers should:

• Refuse delivery whenever possible.
• Take photographs of the package.
• Contact Zenodent support immediately.

Any such issues should be reported within 48 hours of delivery.

8. Missing, Incorrect, or Incomplete Deliveries

If you receive:

• A wrong product
• Missing items
• Incomplete shipment
• Product shortages

Please notify Zenodent within 48 hours of delivery and provide supporting photographs, videos, or package details where applicable.

Claims submitted after this period may not be eligible for review.

9. Delivery Delays

While we strive to deliver orders within the estimated timelines, delays may occur due to:

• Courier network disruptions
• Weather conditions
• Public holidays
• Regulatory inspections
• Natural disasters
• Transportation issues
• High order volumes

Zenodent shall not be liable for delays caused by circumstances beyond its reasonable control.

10. Risk and Ownership

Ownership and risk of loss for products pass to the customer upon successful delivery to the shipping address provided during checkout.

Customers are responsible for safeguarding delivered products after receipt.

11. Undeliverable Shipments

Orders may be returned to Zenodent if:

• The delivery address is incorrect or incomplete.
• The customer is unavailable after multiple delivery attempts.
• The shipment is refused by the recipient.

In such cases:

• Re-shipping charges may apply.
• Refunds, if approved, may be subject to deduction of shipping and handling charges.

12. Heavy Equipment Deliveries

For large equipment such as dental chairs, compressors, autoclaves, RVGs, X-ray units, CBCT machines, intraoral scanners, and similar products:

• Delivery timelines may differ from standard products.
• Installation schedules may be coordinated separately by the manufacturer, distributor, or service partner.
• Customers should inspect the shipment upon receipt and report any transit damage within 48 hours.

Zenodent shall not be responsible for delays or failures in delivery arising from events beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Epidemics or pandemics
• Government restrictions
• Strikes or labor disputes
• Transportation disruptions
• Acts of war or civil unrest

Contact Us

For shipping, delivery, tracking, or logistics-related queries, please contact:

Zenodent

Operated by Zenodent Innovations (OPC) Private Limited

Website: https://zenodent.com

Email: support@zenodent.com